Our guides to pet insurance and claims

Important Changes Effective From 1st October 2021

As of the 1st of October 2021 we will introduce a fee for the processing of all insurance claims. This charge will cover the considerable amount of time it takes to process the paperwork required by the insurance company. In the case of Direct claims, it also covers any pre-authorisations needed and the length of time taken to receive payment from the insurance company.


INDIRECT CLAIM = £15 per claim form submitted

DIRECT CLAIM = £25 per claim form submitted

This fee will be charged every time a claim form is submitted, even if it is a continuation claim.

This fee is not claimable and is a direct cost to the policyholder.

We will be unable to process a claim without receiving payment of this fee.

We aim to process your claim within 7-10 working days.

Direct claims are approved at the discretion of the practice and are only considered for claims in excess of £500. Approval must be given by a member of the practice management team prior to commencement of treatment. We are happy to provide a pre-authorisation on claims should your insurance provider offer this service.

Go to Pet Insurance Guide

A Guide to Pet Insurance

Pet insurance: what do I need to know?

Go to Insurance Claims Guide

Your Guide to Insurance Claims

Direct and indirect claims